Welcome to our online store. These Terms and Conditions (“Terms“) are a legally binding agreement between you, the Centerer or site visitor (“you“, “your“, “the Centerer“, “the buyer“or “the User“), and us (“we“, “us“, “our“, or “the store“). This document outlines the terms and conditions that govern all purchases made through our website and your general use of the site. By placing an order with us, you agree to be bound by these Terms.
By accessing, browsing, or using our website, and by placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy. If you do not agree with any part of these Terms, you must not use our website or make any purchases.
We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting on our website. It is your responsibility to review these Terms periodically for any changes. Your continued use of the site after any changes have been made signifies your acceptance of the new Terms. This agreement remains in effect for all your interactions with our website and all purchases you make.
By clicking the checkbox that indicates ‘I have read and agree to the Terms and Conditions’ and by completing your order, you explicitly declare that you have read, understood, and agreed to be governed by these Terms.
1. All Sales Are Final
All sales are considered final. We do not accept returns or exchanges for any reason. We strongly encourage you to review your order carefully before completing your purchase.
2. Order Cancellations and Changes
We process orders very quickly to ensure prompt delivery. Therefore, we can only cancel or make changes to an order if it has not yet been shipped. Please contact us as soon as possible after placing your order if you need to make any changes.
3. Color Variation Disclaimer
We make every effort to display the colors of our products as accurately as possible. However, the colors you see on your screen may vary slightly from the actual product due to differences in monitor and screen settings. This is especially important for products where color shade is critical, such as hair extensions. A slight color variation is not considered a product defect and is not grounds for a return, exchange, or refund. By making a purchase, you acknowledge and accept that such color variation may occur.
4. Shipping and Delivery
We work diligently to ship your order as quickly as possible, but we are not responsible for delivery delays caused by events beyond our control, such as severe weather, natural disasters, or logistical issues with the shipping carrier. We recommend that you place your order with these potential delays in mind, especially during peak seasons.
You, the Centerer, are responsible for all aspects of receiving your package. This includes:
- Tracking your package’s delivery route.
- Ensuring the accuracy of your shipping address and contact information.
- Being available to receive the package upon delivery.
- Arranging for pickup from a local depot if required by the carrier.
- Ensuring the delivery driver has access to the delivery area.
- Responding to any notifications or communications from the shipping carrier.
We are not responsible for “missed deliveries” or delivery failures caused by a Centerer’s lack of attention, incorrect address, or other actions that prevent successful delivery. The Centerer is also responsible for any taxes, duties, or additional fees incurred during the transportation or delivery of their package.
5. Product Title and Variant Disclaimer
Please be advised that the product title serves as a broad descriptor for search and organization purposes and may contain a mix of keywords for various product variants. The title is not a definitive description of the specific product you will receive.
For an accurate and complete description of the item you are purchasing, you must refer exclusively to the following:
- The product’s specific variant name (e.g., “Shade 4.5,” “Wavy 18-inch,” “Fine Texture”).
- The detailed product description provided on this page, which corresponds to the selected variant.
- The images associated with the selected variant.
By purchasing this product, you acknowledge and agree that the title is for informational purposes only. In the event of any dispute, the selected variant’s name, description, and corresponding images will be considered the sole, accurate, and binding description of the product. Claims based on a misinterpretation of the product title will not be considered.
6. Buyer Responsibility and Product Selection
It is your responsibility to ensure you have selected the correct product and variation (e.g., size, color, style) at the time of purchase. We are not liable for any errors you make during the selection process. We will ship the exact item and variation that you select and purchase, not what you may have intended to select.
7. Hair Product Performance Disclaimer
Please be aware that the results of using our hair products can vary significantly from person to person. Factors such as hair type, texture, condition, diet, genetics, and even the use of other hair products can all influence the final outcome.
All product descriptions and expected results (e.g., “adds shine,” “reduces frizz,” “improves volume”) are based on our general testing and Centerer feedback. They are provided as a guide to the potential benefits of our products, not as a guarantee. Your unique results may differ.
By purchasing and using our products, you acknowledge and agree that you are responsible for how you use them and that the results you achieve may not be identical to those shown in promotional materials or described in Centerer reviews.
8. Product Misuse
The Centerer is responsible for the proper use and handling of the purchased product. Damage to a product, such as fraying or damage to hair fibers due to improper use, lack of experience, or mishandling, is not considered a product defect. We are not responsible for the outcome of the Centerer’s use or manipulation of the product, and such issues do not qualify for a refund or return.
9. Lawful Use of Funds
By completing a purchase, you declare that the funds used for payment are from a lawful source and are not connected to any illegal activities. In the event of any suspicion, you authorize our store to take any necessary actions we deem appropriate.
10. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of our company and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, modify, or distribute any content without our explicit written permission.
11. Limitation of Liability
We are not liable for any indirect, incidental, special, or consequential damages that may arise from the use of our products or our website. We do not provide any guarantees, explicit or implied, beyond those legally required. You assume all responsibility and risk for the use of our products and our website.
12. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this page, and your continued use of our website and services constitutes your acceptance of the revised terms. It is your responsibility to review these terms periodically for any updates.
13. Forced Refunds and Chargebacks
By completing your purchase, you explicitly agree to these terms. You understand and accept that we reserve the right to deny any refund request for reasons that are not covered under this policy, including dissatisfaction based on personal preferences or failure to meet expectations not guaranteed in the product description. Attempting to force a refund through a credit card chargeback, a third-party claim, or any other method without first following these terms will be considered a breach of our agreement and may result in your account being flagged or restricted from future purchases.
14. Disputes and Resolution
We stand by the quality of our products. If you are not satisfied with your purchase, we are committed to finding a solution. All returns and disputes must be handled in accordance with the following terms.
- Our Standard Resolution Policy: ReplacementIn the event of a product defect or an issue with quality, our primary resolution is to offer a replacementof the product. This replacement will be sent to you free of charge. We believe this approach is the most efficient way to ensure you receive a product that meets your expectations.
- The Return Requirement: For all disputes, you must first return the original product to us for our inspection. This is a mandatory step before any replacement or refund can be issued. The product must be returned within 5 business days of opening a request.
- Failure to Return the Product: If the product is not returned to us within the specified timeframe, the dispute will be considered void and closed. By failing to return the product, you forfeit your right to a replacement or refund and waive the right to any further claims or disputes regarding that specific order. This includes any actions to force a refund without first returning the product.
- When a Refund May Be Considered: A refund will only be considered as a last resort, after a product has been returned and inspected, and if we are unable to provide a suitable replacement. All refunds will be issued to the original method of payment.