FAQ’s
Shopping Basics
We accept a variety of secure payment methods, including PayPal, which allows you to use your PayPal account balance, or pay with a credit or debit card even if you don’t have a PayPal account. You can also pay with USDT (Tether) and USDC (USD Coin).
Yes, we do! We ship to a wide range of countries around the world.
During checkout, you can enter your shipping address to see if your country is on our list. If you don’t see your country, please contact our support team, and we’ll do our best to find a solution for you.
Our standard processing time is 3-5 business days. Shipping times vary depending on your location and the shipping method you choose at checkout.
Standard Shipping: 5-7 business days
Expedited Shipping: 3-5 business days
You will receive a tracking number via email once your order has shipped, so you can monitor its progress. Delivery times can vary by country, with some destinations receiving orders faster than others.
We’re committed to providing exceptional Centerer service. If you need help, please fill out the contact form at the link below. Our team is available weekdays from 10:00 am to 4:00 pm (UTC-4). We will get back to you as soon as possible. Please consider time zone variances based on your location.
Once your order has been shipped, we’ll send you an email with a tracking number and a link to check the status of your order. You can also track your order directly on our tracking page here: Link to Tracking Page
If you created an account with us, you can find the tracking information in your Order History as well.
Product Care & First-Time Use
Before you wear your new hairpiece, we recommend giving it a gentle shake to loosen the fibers and create a more natural look. For wigs, you can also try it on and adjust the straps for a secure fit.
Human hair extensions and wigs can sometimes be dry or stiff from packaging. Lightly misting the hair with a spray bottle of water or a detangling spray can make it easier to style and manage. You can then gently brush or comb the hair, starting from the ends and working your way up to the roots.
It’s common for hairpieces to get a little tangled during shipping. Don’t worry, this is normal and not a sign of damage. We recommend gently running your fingers through the hair or using a wide-tooth comb to loosen any tangles.
Shipping & Returns
Sales Are Final with No Exceptions!
All sales are final. We do not accept returns or exchanges. We encourage you to carefully review your order before finalizing your purchase.
We process orders very quickly to ensure prompt delivery. Therefore, we can only cancel or make changes to an order if it has not yet been shipped. Please contact us as soon as possible after placing your order.
We take great care in packing our items, but sometimes damage can occur during transit. Please contact our Centerer support team immediately with your order number and a photo of the damaged item. We will work quickly to send you a replacement or resolve your issue.